ETF Store FAQ’s

ETF Store Frequently Asked Questions

 

How do I get started?

Simply contact one of our experienced advisors at 1-877-365-3837(ETFS) or send an e-mail to advice@etfstore.com.   We will provide a full assessment of your existing portfolio and develop a personal investment strategy tailored to your situation.  We will then establish an account for you at Charles Schwab or TD Ameritrade and facilitate funding the account or transferring in an account from another brokerage.  We will also have you sign our Client Agreement which appoints us as your investment advisor.

Do you charge for an initial consultation?

No.  We will perform a free, no obligation review of your existing portfolio.  We will conduct a full analysis of your current holdings, highlight strengths & weaknesses in the portfolio, and offer suggested courses of action.  This is usually an excellent starting point and can provide you with a valuable comparison to our services.

What types of accounts does The ETF Store manage?

We manage all types of accounts including IRAs, individual taxable, joint taxable, personal trusts, 529s, and 401ks.

Where are my investments held?

We use Charles Schwab and TD Ameritrade as our primary custodians to hold client assets and facilitate trade execution.

Does The ETF Store have access to the money in my account?

No.  The ETF Store only has the ability to trade securities in the account and be paid a management fee from the account based on the fee structure outlined in the Client Agreement.  We have no other access or authority to access any funds in your account.

Will I have online access to my account?

Yes.  You can access your account online through the Custodian’s online portal.  Through your online access, you can view current holdings and review account statements, trade confirmations, and tax forms.

How often will I receive statements and reports?

Charles Schwab and TD Ameritrade send monthly statements, as well as confirmation notices on all trades.  The ETF Store provides detailed quarterly performance reports for your accounts.  All statements can be delivered electronically via e-mail.

Are my accounts insured from acts or events such as theft, fraud, errors, omissions and insolvency?

Yes.  Both Charles Schwab and TD Ameritrade are members of the Securities Investor Protection Corporation (SIPC). Securities in your account are protected up to $500,000. For details, please see www.sipc.org.  Up to an aggregate of $250 million of additional securities protection, of which $900,000 may be applied to cash, is provided by London insurers, also limited to a combined return to any client from a Trustee, SIPC and London of $150 million. This coverage provides you protection against brokerage insolvency and does not protect against loss in market value of the securities.  In addition, The ETF Store carriers an Errors & Omissions insurance policy.

How does The ETF Store protect client privacy?

The ETF Store recognizes and respects the privacy expectations of our customers.  Please feel free to review our Privacy Policy.  In addition, we provide our clients with a Privacy Notice annually which details our responsibility and commitment to client privacy.

If I am not satisfied with your services, is there a fee to terminate our agreement?

No.   You have the right to terminate the Client Agreement and/or liquidate your account at any time by providing us with 10 days advance written notice.  Any fees will be refunded pro-rata from the date of termination to the date to which the fee has been prepaid.